Shipping Policy

Shipping Policy

Last Updated: April 2026

At Natan Tech, we are committed to delivering your orders quickly, safely, and reliably across Kenya.

1. Delivery Coverage

We currently offer shipping to locations across Kenya. Delivery availability may vary depending on your location.

2. Processing Time

1. Orders are processed within 1–2 business days after confirmation.
2. Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Time

Estimated delivery times:

1. Nairobi: 1–2 business days
2. Other major towns: 2–4 business days
3. Remote areas: 3–7 business days

Note: Delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Fees

1. Shipping costs are calculated at checkout based on your location and order size.
2. Occasionally, we may offer free delivery promotions on selected products or orders.

5. Order Tracking

Once your order is shipped, you may receive a notification via SMS or email with delivery updates where available.

6. Failed Delivery Attempts

1. Please ensure your contact details and address are accurate.
2. If delivery fails due to incorrect information or unavailability, re-delivery may incur additional charges.

7. Delays

While we strive to deliver on time, delays may occur due to:

1. Weather conditions
2. High order volumes
3. Courier service disruptions

Natan Tech is not liable for delays beyond our control, but we will always work to resolve any issues promptly.

8. Order Inspection

Please inspect your order upon delivery. If there are any issues (damaged or incorrect items), notify us immediately or within a reasonable time.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@natantech.com